Understanding how we protect your data, rights, and payments.
This Customer Policy & Terms (“Policy”) is a consolidated, legally binding agreement governing access to and use of the DRIVERS 24/7 mobile application, website, and related transportation facilitation services (collectively, the “Platform”). This Policy integrates and supersedes the Customer Privacy Policy, Customer Terms & Conditions, Refund & Cancellation Policy, Accident Assistance & Liability Policy, and the Legal Draft relating to Customer Liability for Illegal Items and Misconduct. By creating an account, booking a ride, or otherwise using the Platform, the customer (“Customer” or “you”) acknowledges having read, understood, and agreed to be bound by this Policy, and if the Customer does not agree, they must immediately discontinue use of the Platform.
For the purposes of this Policy, “Company” refers to DRIVERS 24/7, the entity operating the Platform; “Platform” refers to the Company’s mobile application, website, and associated systems; “Customer” refers to any individual who books or uses services through the Platform; “Driver” refers to an independent service provider offering transportation services via the Platform; “Franchise” refers to an authorised Company partner responsible for local operations and driver onboarding; and “Services” refers to transportation and related facilitation services enabled through the Platform.
The Platform functions solely as a technology intermediary connecting Customers with independent Drivers, and Drivers operate as independent contractors who are not employees, agents, or representatives of the Company or Franchise. The Company and Franchise do not own, operate, or control vehicles and do not guarantee ride availability, uninterrupted access, accuracy, or error-free operation of the Platform or Services.
The Customer agrees to provide accurate, lawful, and complete information during registration, maintain the confidentiality of login credentials, promptly notify the Company of unauthorised use, maintain only one account unless expressly authorised, use the Platform solely for lawful purposes, and refrain from misusing promotions, referrals, refunds, or cancellation mechanisms, acknowledging that violations may result in suspension or termination of the account.
All ride bookings are subject to Driver availability, and fare estimates displayed on the Platform are indicative and may vary due to distance, duration, demand, tolls, parking charges, waiting time, route changes, or cleaning requirements. The Customer agrees to pay the final fare displayed in the application, acknowledges that payments are processed through authorised digital payment methods or in cash, and understands that non-payment, failed transactions, or chargebacks may result in account suspension or restriction.
Customer-initiated cancellations qualify for free cancellation only within the in-app free window, and cancellations after driver assignment or arrival may attract applicable cancellation fees, with repeated cancellations potentially resulting in higher charges, loss of benefits, or account restrictions. Driver-initiated cancellations do not attract cancellation fees for Customers, and Customers may report driver-related issues through the Platform. Customer no-shows after driver arrival and applicable waiting time may attract no-show fees, while driver no-shows may qualify the Customer for refunds. Refunds may be issued for technical errors, duplicate payments, uncompleted trips, driver misconduct, or platform failures, but are not available for valid fees, delayed disputes, or policy violations, and approved refunds are processed through the original payment method, wallet, or bank transfer within standard timelines.
In the event of an accident during a trip, the Company or Driver may provide reasonable procedural assistance, including contacting emergency services, assisting with police complaints or FIRs, providing trip details, or supporting insurance claim initiation, and such assistance shall not constitute an admission of liability. The Customer remains solely responsible for seeking medical treatment, filing insurance claims and legal reports, providing truthful information, and managing all medical, financial, or legal consequences. To the maximum extent permitted by law, the Driver, Company, and Franchise shall not be liable for injuries, losses, property damage, insurance outcomes, or third-party claims, and all liability shall be governed solely by applicable law and insurance coverage.
The Customer shall not carry or attempt to transport illegal or prohibited items including narcotics, drugs, psychotropic substances, restricted alcohol, explosives, hazardous materials, weapons, or contraband, and shall not engage in misconduct such as abuse, harassment, threats, vandalism, or behaviour endangering safety. Any such conduct may result in immediate trip termination, account suspension, denial of refunds, and legal action, and Drivers or the Company may refuse service and inform authorities if illegal activity is suspected.
The Customer agrees to indemnify and hold harmless the Company, its Franchises, and Drivers from all claims, damages, penalties, losses, costs, and legal expenses arising from the carriage of illegal or prohibited items, Customer misconduct or policy violations, or damage caused to vehicles, Drivers, or third parties.
The Company collects and processes personal data including identity, contact, location, payment, device, communication, and support information for service delivery, safety, fraud prevention, dispute resolution, and legal compliance, and such data may be shared with Drivers, Franchises, service providers, payment partners, or law enforcement authorities as legally required. Data is retained only for lawful, operational, and safety purposes, and Customers may request access, correction, or deletion subject to applicable legal limitations.
The Platform may request limited access to device features, including camera access, strictly for necessary operational purposes such as QR code scanning, document uploads, or verification, with such access enabled only while the application is active and for the stated purpose. The Company does not engage in background monitoring, does not store or share images or videos except where required for verification, safety, dispute resolution, or legal compliance, and does not share personal data with third parties except where required by law, and continued use of the Platform constitutes consent to such limited access.
Any false claims, fabricated disputes, misuse of refunds, manipulation of Platform features, or fraudulent activity by the Customer may result in account suspension, denial of refunds, insurance claim rejection, or initiation of legal proceedings.
Customers remain solely responsible for their personal belongings, the Company shall not be liable for lost or forgotten items, and the return of any found items is subject to Driver discretion and may involve applicable delivery or handling charges.
The Company reserves the right to suspend or terminate Customer accounts for fraud, harassment, illegal activity, repeated cancellations, non-payment, or serious policy violations, and severe breaches may result in immediate termination without prior notice.
This Policy shall be governed by the laws of India, and Customers must first attempt resolution through in-app support channels, failing which disputes shall be resolved through arbitration at Bengaluru or courts of Bengaluru jurisdiction in accordance with applicable law.
The Company may amend this Policy from time to time, and material changes shall be notified through the Platform, with continued use constituting acceptance of the updated terms.
By creating an account, booking a ride, or using the Platform, the Customer confirms acceptance of this Policy and agrees to be bound by its terms.
For questions, concerns, or data-related requests, please reach us at:
DRIVERS 24/7 (Powered By: RAMS Travel AppSuite)
Registered Office: Malleshwaram, Bengaluru – 560055
Email: contact@drivers247.in
Website: www.drivers247.in